DMY Berlin Logistics

Customer Service & Support

DMY Berlin Logistics is ready to help you. Below you will find all the ways to contact our support team and answers to frequently asked questions.

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Phone Support

Call us for immediate help with operational questions or technical issues.

+49 30 12345678

Available: Mon-Fri 08:00 - 18:00

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Email Support

Send a detailed message for non-urgent inquiries or documentation.

support@dmy-berlin.com

Response time: Within 2 working hours

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Live Chat & Messages

Chat directly with a support agent via our secure customer portal.

Available in the portal:

  • Technical outages
  • Data import questions
  • Account management

Frequently Asked Questions (FAQ)

View all FAQs

Support Response Times

Our service level agreement (SLA) for critical logistics disruptions.

  • Critical (System Failure) ≤ 15 minutes
  • High (Delivery Planning) ≤ 1 hour
  • Normal (General Inquiry) ≤ 2 hours

Our Recommended Solutions

Optimize your 'Just-in-Time' supply chain with our core modules, designed to streamline logistics throughput and predict production downtime.

P

Predictive Analytics Module

Predict material shortages and production downtime based on big data. Designed for the specific dynamics of the Rotterdam-Berlin corridor.

C

Corridor Monitor

Real-time insight into logistics throughput between the Netherlands and Germany. Track truck routes and identify bottlenecks for a streamlined supply chain.

J

JIT Integration Suite

Seamless connection between German automotive manufacturers and Dutch component suppliers. Optimize planning and reduce inventory costs.

All modules are part of the DMY platform. Contact us for a personalized demo.

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